Field Tech Associate
Employment Type: Full-Time
Basic Job Duties:
Receives and controls onsite inventory.
Performs basic configuration of desktop / notebook equipment – following basic instructions.
Coordinates with Field Service Team for moving and setting up End User equipment.
Basic installation and maintenance of technical products.
Follows predefined procedures and tasks in everyday activities.
Work is regularly reviewed by a more senior level technical specialist.
Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
Installs, maintains and optimizes desktop /notebook configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
Instructs customers in the operation and maintenance of the system.
Skills, Job Competencies, Certifications:
The individual must have proven customer service background.
Individual will be knowledgeable of Windows Operating System environment.
Must be able to comprehend and follow verbal and written technical instructions and scripts.
Good verbal and written communication skills are required.
Physically able to lift and move Enterprise and Client technology hardware in our customer environments.
Excellent interpersonal skills and ability to work collaboratively in a team environment.
Basic customer interaction skills.The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
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