Customer Service Rep
Employment Type: Full-Time
Kforce has a client in search of a Customer Service Representative in Fargo, ND.Responsibilities Include:
- Providing high quality customer service by responding to and researching and resolving customer inquiries related to dispute/fraud claims
- Managing a large caseload by researching, investigating, and resolving disputed credit/debit card charges
- Interacting with customers via correspondence and telephone to determine the source of the claim and correcting errors
- Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes; This position is multi-faceted and requires a high level of accuracy and attention to detail
- High School diploma or equivalent
- At least one year of customer service experience
- Experience working in the financial services or banking industry
- Experience working in an office/clerical environment
- Call center experience
- Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures
- Proven commitment to high quality customer service
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- Strong verbal and written communication skills
- Ability to identify and resolve/escalate complex problems with minimal guidance
- Strong problem-solving and decision-making skills
- Proficient computer skills, especially Microsoft Office applications
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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