CL34 - Case Processor

Employment Type

: Full-Time


: Accounting

Greetings! Kelly Services is looking for Case Processors for one of their customers in Fargo, ND to join their team for a 3-month temporary assignment. Kelly is a full-service workforce solutions provider to 98% of the Fortune 100™ companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally. Shift: Sunday – Thursday from 3:30 PM – 12 AM Contract: 03/08/2020 – 06/13/2020 Pay Rate: $15.00 hourly Location: Fargo, ND 58103 Job Description:

  • Providing high quality customer service by responding to and researching and resolving customer inquiries related to dispute/fraud claims.
  • Managing a large caseload by researching, investigating, and resolving disputed credit/debit card charges.
  • Interacting with customers via correspondence and telephone to determine the source of the claim and correcting errors.
  • Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes. This position is multi-faceted and requires a high level of accuracy and attention to detail.


  • High school diploma or equivalent
  • At least one year of customer service experience

Preferred Skills/Experience

  • Experience working in the financial services or banking industry
  • Experience working in an office/clerical environment
  • Call center experience
  • Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures
  • Proven commitment to high quality customer service
  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
  • Strong verbal and written communication skills
  • Ability to identify and resolve/escalate complex problems with minimal guidance
  • Strong problem-solving and decision-making skills
  • Proficient computer skills, especially Microsoft Office applications

Kelly Temporary Employee Perks:

  • Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable*
  • Service bonus plan
  • Holiday pay plan
  • Weekly electronic pay options
  • Free online training campus available
  • Exclusive online employee community
  • Corporate discounts

Apply Now! This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must submit your resumes. If you have questions about the position, you may contact CassandraGardenhire at , however your resume must be received directly from the job posting. Due to the high volume of responses anticipated, only qualified candidates will be contacted.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Job Requirements:

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